Terms and Conditions

Please take a moment to read through Ruff Cuts Terms and Conditions before making an appointment.


  1. We would like at least 24hours notice if you need to cancel your appointment, failure to inform will incur the cost of the appointment.

  2. Your dog needs to be up to date with their vaccinations

  3. Payments must be paid on the collection of your dog.

  4. Dogs that require extra work either due to the condition of the dogs or due to their behaviour will incur an extra charge.

  5. Dogs that are extremely matted will be clipped very short to release these matts, this may not look aesthetically pleasing but its only done if necessary.

  6. Dogs with challenging behaviour may need a longer appointment slot, extra charges will apply.

  7. We reserve the right to refuse to groom a dog, if it presents a risk of injury to itself or others.

  8. Whilst we will always try to work with aggressive dogs, under extreme circumstances we may need to terminate the groom if it poses a threat to themselves or others.

  9. We do not accept dogs under sedation for grooming under any circumstances.

  10. Pregnant Dogs – are accepted at the owner's risk however we do reserve the right to refuse grooming at all times.

  11. Styling – every effort is made to achieve the style that is requested by the owner, this cannot always be achieved, this could be due to coat type, dog's behaviour or tolerance.

  12. Matted coat – attempting to brush out heavy matting can cause a great deal of discomfort and stress to your dog, we will insist of close clipping to remove all matts and damaged coat, an extra charge will be applied.

  13. In the event of an accident or injury we will carry out first aid on your dog, but in the event the dogs need further help the dog will be taken straight to the vet.

  14. Photos – before and after photos will be taken to displayed on social media and our website.


During the grooming process at Ruff Cuts, we will take the upmost care to ensure the health and safety and wellbeing of the dog.

The terms and conditions must be understood and acknowledged, it must be agreed that all information provided in the consent form from the owner is complete and accurate to the best of your knowledge and that you give us your full consent to groom your dog.